Authenticity Guarantee Policy

We guarantee the authenticity of every item we sell. All pieces undergo rigorous inspection by luxury experts. If any item is proven inauthentic by a trusted third-party authenticator, we will issue a full refund including return shipping.

However, we recognize the importance of protecting buyers in the rare event that authenticity is question.

Dispute Process for Claims of Inauthentic Items:

Step 1: Notification of Claim

  • Buyers must notify us in writing (email) within 7 days of delivery if item is believed to not be authentic.
  • Buyer must provide:
    • Detailed explanation of why item is believed to be inauthentic
    • Supporting evidence such as photos, comparison images, receipts, or third-party authentication reports

Step 2: Initial Review

  • Upon receiving a claim, we will review the provided information within 3 business days.
  • If additional details are required, the buyer must provide them within 3 business days for the review to continue.

Step 3: Third-Party Authentication

  • If authenticity remains in question, item is required to be sent for independent third-party authentication by a mutually agreed-upon service or authenticator.
  • Responsibility for authentication costs will be determined as follows:
    • If the item is confirmed authentic, the buyer is responsible for authentication costs.
    • If the item is confirmed inauthentic, Momendom Enterprises LLC dba Gravity Lux Collection will cover authentication costs.

Step 4: Resolution

  • If the item is confirmed authentic:
    • Sale stands as final.
    • Buyer is responsible for any authentication costs
  • If the item is confirmed inauthentic:
    • Buyer returns the item in original condition
    • Momendom Enterprises LLC dba Gravity Lux Collection issues a full refund (including shipping + authentication fees).
    • Return shipping costs will also be covered by Momendom Enterprises LLC dba Gravity Lux Collection

Step 5: Recordkeeping

  • All claims, communications, and authentication results will be documented to ensure transparency and to protect both buyer and seller